Privacy Policy

Core Call ("we," "us," or "our") is committed to protecting the privacy of our users.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our 100% U.S.-based VoIP Support and UCaaS services.

By using our services, you agree to the terms of this Privacy Policy.

  • To provide enterprise-grade communication services, we collect information that identifies,

    relates to, or could reasonably be linked to you ("Personal Information").

    A. Information You Provide to Us:

    ● Contact Data: Name, business name, professional email address, and physical

    billing/service address.

    ● Account Credentials: Usernames and passwords for your UCaaS portal.

    ● Payment Information: Credit card numbers and billing information (processed via

    secure, PCI-compliant third-party processors).

    B. Information Collected Automatically:

    ● Usage Data: Call logs (date, time, duration, and participant numbers), SMS metadata,

    and system performance logs.

    ● Device/Connection Data: IP addresses, browser type, and device identifiers used to

    access our SkySwitch-powered platform.

  • We use your data strictly for the following professional and legal purposes:

    ● Service Provision: To set up extensions, route calls, and manage your unified

    communications.

    ● Customer Support: To provide 100% U.S.-based technical assistance.

    ● Billing and Administration: To process payments and send account-related

    notifications.

    ● Compliance: To meet federal regulatory requirements for VoIP providers, including E911

    and CPNI (Customer Proprietary Network Information) regulations.

  • Core Call strictly adheres to A2P 10DLC carrier requirements and TCPA regulations.

    ● No Sharing for Marketing: Personal information and SMS consent will not be shared

    with, sold to, or leased to third parties or affiliates for marketing or promotional purposes.

    ● Consent: SMS opt-in data and consent are excluded from all third-party data-sharing

    practices.

    ● Opt-Out: You may revoke consent at any time by replying STOP to any text message

    received from Core Call.

  • We do not sell your personal data. We only disclose information in the following limited

    circumstances:

    ● Service Providers: To trusted third-party vendors (e.g., SkySwitch/upstream carriers)

    who assist in service delivery, subject to strict confidentiality agreements.

    ● Legal Obligations: When required by law, subpoena, or to comply with FCC/FTC

    regulations.

    ● Safety: To protect the rights, property, or safety of Core Call, our customers, or the

    public.

  • ● Domestic Storage: All data is stored and managed within secure data centers located

    in the United States.

    ● Security Measures: We employ industry-standard encryption (SSL/TLS) and

    administrative safeguards to protect your data. However, no method of transmission over

    the internet is 100% secure, and we cannot guarantee absolute security.

  • Depending on your location, you may have rights under state laws (such as CCPA/CPRA) to:

    ● Access the personal information we hold about you.

    ● Request the deletion of your personal data.

    ● Opt-out of marketing communications.

    To exercise these rights, please contact us using the information below.

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    If you have questions or concerns about this Privacy Policy, please contact:

    ‍ Core Call 1 South Blvd E, P.O. Box 347, Davenport, FL 33837-0347 |  support@corecall.net | 407-904-2255

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